Shipping Policy
- Orders are packed with care and usually dispatched within 2-4 business days.
- Delivery timelines may vary by destination, courier availability, and public holidays.
- Shipping charges, if any, are shown before order confirmation.
Customer Care
House of Patani Policies
Clear, customer-friendly policies for shipping, returns, refunds, cancellations, privacy, and support.
Return Policy
- Return requests must be raised within 3 days after delivery.
- Items must be unused, unwashed, undamaged, and in their original packaging.
- Return approval is subject to product condition verification.
- Books, customized items, final sale items, and used products are not returnable unless a damaged or wrong item was received.
Refund Policy
- Refunds are processed only after the returned product is received and inspected.
- Approved refunds are issued to the original payment method where possible.
- COD charges, shipping charges, and payment gateway charges may be non-refundable where applicable.
Cancellation Policy
- Cancellation requests can be reviewed before dispatch.
- Once an order is packed or dispatched, cancellation may not be possible.
- If a prepaid order is cancelled before dispatch, eligible refunds will follow the refund policy.
Terms & Conditions
- Product colors and textures may vary slightly because of screen settings and handcrafted finishes.
- Prices, availability, and offers may change without prior notice.
- By placing an order, customers agree to provide accurate contact, delivery, and payment information.
Privacy Policy
- Customer information is used to process orders, provide support, and improve the shopping experience.
- House of Patani does not sell customer personal information.
- Payment information is handled through secure payment partners and is not stored by House of Patani.
Contact / Support
Need help with an order?
For return requests, damaged or wrong item reports, refunds, shipping updates, or policy questions, email our support team.